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Danske Bank A/S
Financial Ombudsman decision DRN-3140465 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Dec 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr M is unhappy Northern Bank Limited, trading as Danske Bank (“Danske”), won’t reimburse him for the money he lost when he fell victim to an ‘authorised push payment’ (“APP”) email intercept scam.APP scam refund refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3140465.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.