Lloyds Bank PLC

Financial Ombudsman decision DRN-3138181 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Dec 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

Her baby was born in March 2020, two months prematurely.Support for vulnerable customers

Lloyds have accepted that they made an error in linking the two accountsService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3138181.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.