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Greenlight Credit Ltd
Financial Ombudsman decision DRN-3134083 Upheld
Upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Fri Dec 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Varooma had made an error in sending Mr G the wrong key. It then complicated matters by sending his spare car key to an old address, which meant he had to take steps to collect it.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3134083.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.