National Westminster Bank Plc

Financial Ombudsman decision DRN-3133526 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Jan 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

M held an account with NatWest and applied to the bank for a Bounce Back Loan in August 2020, but both its applications were declined.Irresponsible lending

When Mr T complained, NatWest said that the correct process had been followed and its decision remained the same.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3133526.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.