HSBC UK Bank Plc
Financial Ombudsman decision DRN-3133092 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Nov 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty
In the Ombudsman’s words
HSBC ought to have realised that Miss M was experiencing financial difficulty by 17 November 2017 and so shouldn’t have added any more interest, fees and charges from this point onwards.Treatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3133092.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.