PSA Finance UK Limited

Financial Ombudsman decision DRN-3133021 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Dec 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Mr L’s complains is about the interest being charged on his agreementInterest and rates

Mr L wasn’t provided with the service he should have been when he contacted PSA Finance about the interest being charged as the explanations provide weren’t clear.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3133021.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.