Nottingham Building Society

Financial Ombudsman decision DRN-3129997 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Jan 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Bereavement and power of attorney

In the Ombudsman’s words

Miss E complained to our service. One of our investigators looked into the complaint- she issued a first view where she thought NBS had done nothing wrong.Complaint handling

Miss E representing Mr E complains that Nottingham Building Society (NBS) treated him unfairly when they refused his daughter access to his accountBereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3129997.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.