Metro Bank PLC

Financial Ombudsman decision DRN-3125834 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Dec 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr C’s complaint is about the service he received when trying to transfer funds to his Individual Savings Account (ISA) with Metro Bank PLC.Payment delayed or failed

he wasn’t given a clear explanation as to what had happened to his money.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3125834.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.