NewDay Ltd

Financial Ombudsman decision DRN-3123765 Not upheld

Not upheldoutcome, as published by the Ombudsman

£135redress stated in the decision

Sat Dec 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

incorrectly recorded he had missed payments on his account even though he was granted a payment holidayCredit file reporting

NewDay Ltd have admitted they got things wrong when they didn’t apply the agreed payment holiday extension in timeService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3123765.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.