National Westminster Bank Plc

Financial Ombudsman decision DRN-3123490 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jan 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access

In the Ombudsman’s words

Mrs C has complained about the identification that National Westminster Bank Plc (“NatWest”) required from her in order to update her address.Identity checks and access

Rules cited

Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3123490.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.