Acenden Limited

Financial Ombudsman decision DRN-3117629 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Jan 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

didn’t treat them fairly when they had financial difficultiesTreatment in financial difficulty

They ask that it freezes interest and agrees an affordable plan to repay the capitalInterest and rates

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3117629.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.