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State Bank Of India (UK) Limited

Financial Ombudsman decision DRN-3116828 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Refund Mr S the £60,000 lost as a result of the fraudAPP scam refund refused

Mr S has highlighted that he is currently undergoing medical treatment for dementia and suffers with a number of other medical conditions that affect his memory and cause him to become frustratedSupport for vulnerable customers

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3116828.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.