NewDay Ltd

Financial Ombudsman decision DRN-3115112 Upheld

Upheldoutcome, as published by the Ombudsman

£1,500redress stated in the decision

Tue Nov 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Mr H complains that NewDay Ltd trading as Aquacard lent him money he couldn’t afford to pay back, and he was in persistent debt as a result of this.Irresponsible lending

And NewDay should remove any adverse data on Mr H’s credit file for this card from May 2016.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3115112.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.