HSBC UK Bank Plc
Financial Ombudsman decision DRN-3113200 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty
In the Ombudsman’s words
HSBC acted unfairly when it continued charging overdraft interest and associated fees on Mr G’s overdraft from 7 September 2015. By this point, it ought to have been clear that Mr G was in no position to sustainably repay what he owed within a reasonable period of time.Treatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3113200.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.