Pockit Limited

Financial Ombudsman decision DRN-3112737 Upheld

Upheldoutcome, as published by the Ombudsman

£279redress stated in the decision

Sun Dec 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Pockit did take longer than we would normally expect, for them to eventually return the funds to the sender.Payment delayed or failed

The investigator proposed Pockit should compensate Mr Z for this delay, and the poor service they offeredService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3112737.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.