Lloyds Bank PLC

Financial Ombudsman decision DRN-3112026 Upheld

Upheldoutcome, as published by the Ombudsman

£475redress stated in the decision

Thu Jan 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Bereavement and power of attorney

In the Ombudsman’s words

Miss F2 raised a complaint with Lloyds.Complaint handling

Miss F1 and Miss F2 complain about the actions of Lloyds Bank PLC after their father, Mr F passed away.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3112026.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.