HSBC UK Bank Plc
Financial Ombudsman decision DRN-3111146 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Dec 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr D complains that HSBC UK Bank Plc trading as first direct didn’t provide him with the service it should have when he asked for an additional person to be added to his credit card account.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3111146.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.