Firms › National Westminster Bank Plc ›
National Westminster Bank Plc
Financial Ombudsman decision DRN-3105823 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Dec 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs A complains that National Westminster Bank Plc (NatWest) should have made her aware of lower interest rate products that she could have taken out on her mortgage account.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3105823.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.