PRA Group (UK) Limited

Financial Ombudsman decision DRN-3099876 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Nov 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mrs C has told us she later found two entries from PRA for the same account on her credit file.Credit file reporting

PRA placed a collections hold on Mrs C’s account, but didn’t progress her complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3099876.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.