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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-3097967 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr K complains that Tesco Personal Finance PLC poorly handled his request for a payment freeze on his loan repayments.Treatment in financial difficulty

Mr K later found that adverse information had been recorded on his credit file because he hadn’t made repayments for the months that followed his request.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3097967.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.