Everyday Lending Limited

Financial Ombudsman decision DRN-3097704 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Jan 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Mrs P complains that Everyday Lending Limited trading as TrustTwo caused arrears to the loan account she was a guarantor for.Treatment in financial difficulty

TrustTwo accepts their service has fallen short of what it should be on this occasion.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3097704.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.