BW Legal Services Limited

Financial Ombudsman decision DRN-3095996 Not upheld

Not upheldoutcome, as published by the Ombudsman

£13redress stated in the decision

Fri Nov 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Miss C has been given an outcome from the scheme which has agreed she was mis-sold the loan.Product mis-sold

Miss C complains BW Legal Services Limited, trading as BW Legal, are asking her to repay a debt for a loan which has been written off. She doesn’t think they should contact her any further.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3095996.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.