NewDay Ltd

Financial Ombudsman decision DRN-3091261 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Wed Nov 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Mr B complains that NewDay Ltd trading as Marbles lent irresponsibly when it approved his credit card and later increased the credit limit twice.Irresponsible lending

So I also intend to tell Marbles to amend Mr B’s credit file to remove all adverse information recorded after September 2018.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3091261.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.