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Shawbrook Bank Limited
Financial Ombudsman decision DRN-3088707 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Product mis-sold
In the Ombudsman’s words
She highlighted that Shawbrook should treat them positively and sympathetically in determining an affordable repayment plan.Treatment in financial difficulty
They are in financial difficulty and have explained that they consider the loan was mis-sold by Project Solar.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3088707.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.