Bradford & Bingley Limited

Financial Ombudsman decision DRN-3087353 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Mon Dec 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Support for vulnerable customers

In the Ombudsman’s words

Refund interest charged to Mr S between the date the mortgage should have been redeemed and the date it was actually repaidInterest and rates

Mr S had a medical condition that caused him difficulty in managing his affairs and with memorySupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3087353.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.