NewDay Ltd

Financial Ombudsman decision DRN-3085365 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Nov 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Miss H said she’d asked NewDay Ltd to cancel her card, and set up a payment plan for her.Treatment in financial difficulty

NewDay also said that it couldn’t see any evidence that it had told Miss H that a payment plan was set up for her.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3085365.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.