NewDay Ltd

Financial Ombudsman decision DRN-3084140 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Mrs C is unhappy that NewDay Ltd approved her for credit at times when the credit wasn’t affordable for her.Irresponsible lending

NewDay must remove all adverse reporting from Mrs C’s credit file for the brand one account from September 2016 onwards and for brands three and four from the points of account opening.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3084140.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.