Yorkshire Building Society

Financial Ombudsman decision DRN-3083136 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

X complains that Yorkshire Building Society hasn’t treated her fairly when she experienced a period of financial difficulty.Treatment in financial difficulty

And this has led to adverse information being recorded on her credit file.Credit file reporting

X said that Yorkshire hasn’t recognised or adapted its approach in view of her vulnerability.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3083136.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.