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Volkswagen Financial Services (UK) Limited
Financial Ombudsman decision DRN-3081677 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Nov 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
The two weeks to a month it took to remove the finance agreement from his credit file also meant he wouldn’t have been able to apply for further credit due to affordability.Credit file reporting
Mr B complains Volkswagen Financial Services (UK) Limited (VWFS) provided an unsatisfactory service that led him to cancel his finance agreement leaving him out of pocket.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3081677.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.