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Creation Consumer Finance Limited
Financial Ombudsman decision DRN-3081095 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Feb 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
Ms D complained that Creation Consumer Finance Ltd acted irresponsibly when they provided her with a loan.Irresponsible lending
She also thinks her repayments haven’t been applied to her account correctly, Creation were unsupportive of her financial situationTreatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3081095.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.