Lloyds Bank PLC

Financial Ombudsman decision DRN-3080223 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Tue Feb 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

The estate of Mrs I complains about the service provided by Lloyds Bank PLC (“Lloyds”) over a number of years.Bereavement and power of attorney

Lloyds had accepted that it didn’t book an appointment for Mr I, to discuss Mrs I’s passing and her account, despite advising him it had done so.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3080223.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.