Coutts & Company
Financial Ombudsman decision DRN-3078115 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1redress stated in the decision
Thu Feb 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The trustees of H, a charity, complain on its behalf. Briefly, they say that Coutts & Company’s delays meant that H missed out on the opportunity to pay £1 million (rather than £500,000) into a one year fixed rate bond with another firm.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3078115.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.