HSBC UK Bank Plc
Financial Ombudsman decision DRN-3077756 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Jan 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Ms L and Mr M complain that HSBC UK Bank Plc didn’t advise them on time of the interest rates that would be available when they next took out a mortgage product and as a result, they lost out on a better fixed rate than they accepted.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3077756.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.