Nationwide Building Society

Financial Ombudsman decision DRN-3077219 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Miss F complains about the service she received from Nationwide Building Society in relation to two loan agreements she held.Treatment in financial difficulty

So, unhappy with the service she received, Miss F complained.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3077219.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.