Lloyds Bank PLC

Financial Ombudsman decision DRN-3076515 Not upheld

Not upheldoutcome, as published by the Ombudsman

£2,154redress stated in the decision

Sun Nov 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr V complains about the actions of Lloyds Bank PLC after he fell behind on his loan repayments.Treatment in financial difficulty

He’s unhappy that Lloyds passed his debt on to its recoveries team and a default was placed on his credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3076515.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.