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Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN-3069754 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr W complains about the way that Volkswagen Financial Services (UK) Limited has dealt with his payments for a car that was supplied to him under a hire purchase agreement.Treatment in financial difficulty

She also said that Volkswagen Financial Services hadn’t considered the distress and inconvenience caused by its errors and hadn’t made a suitable offer to resolve the complaint but had taken action without first consulting her.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3069754.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.