N26 Bank GmbH

Financial Ombudsman decision DRN-3068935 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Dec 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr M complains that N26 Bank GmbH recorded information about him with fraud prevention agencies.Credit file reporting

Mr M has also complained about the service he received from N26. Namely that N26’s final response letter was addressed to someone other than him.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3068935.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.