Intrum UK Limited
Financial Ombudsman decision DRN-3068589 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Support for vulnerable customers
In the Ombudsman’s words
However, they said they would not adjust his credit file entries.Credit file reporting
The impact of this was large, including causing him significant mental health issues which prevented him from working.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3068589.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.