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Barclays Bank UK PLC
Financial Ombudsman decision DRN-3064807 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£549redress stated in the decision
Tue Oct 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Data and privacy
In the Ombudsman’s words
failed to make reasonable adjustments she requested to meet her needsSupport for vulnerable customers
failed to send her information under a GDPR requestData and privacy
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3064807.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.