Santander UK Plc
Financial Ombudsman decision DRN-3064054 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Oct 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Bereavement and power of attorney
In the Ombudsman’s words
Mrs J is also very unhappy with the way Santander dealt with her complaint, particularly around delays and communication regarding final response lettersComplaint handling
allowed her relatives to take over her accounts when it shouldn’t haveBereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3064054.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.