MotoNovo Finance Limited

Financial Ombudsman decision DRN-3062453 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

Mrs S agreed with my provisional decision but asked that any negative impact be removed from her credit file.Credit file reporting

Mrs S complains that MotoNovo Finance Limited refused to unwind her finance agreement after she returned a faulty car to the dealer.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3062453.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.