NewDay Ltd

Financial Ombudsman decision DRN-3061961 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed Oct 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Mr L complains that NewDay Ltd trading as Aqua lent irresponsibly by approving two credit cards in his name and increasing the credit limits.Irresponsible lending

Remove all adverse information NewDay has reported to the credit reference agencies concerning Mr L’s Aqua credit card from August 2016 onwardsCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3061961.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.