NewDay Ltd

Financial Ombudsman decision DRN-3061500 Not upheld

Not upheldoutcome, as published by the Ombudsman

£82redress stated in the decision

Thu Aug 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr L complains about the actions of NewDay Ltd when he was tricked into making payments on his credit card as a result of a scam.APP scam refund refused

He said that at the time of the scam he was in a very vulnerable situation and emotional/psychological state which was exploited by the scam companies.Support for vulnerable customers

Rules cited

Consumer Credit Act 1974, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3061500.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.