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National Savings and Investments

Financial Ombudsman decision DRN-3054892 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Bereavement and power of attorney

In the Ombudsman’s words

There has been an extensive correspondence between Mr M and NS&I, which has also involved Mr M’s legal representative.Complaint handling

The estate of Mrs W complains that National Savings and Investments has repeatedly refused to provide information needed to apply for letters of administrationBereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3054892.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.