Gain Credit LLC

Financial Ombudsman decision DRN-3049767 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£2,500redress stated in the decision

Wed Nov 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

lent to him irresponsibly in relation to one loan approved on 31 August 2020Irresponsible lending

failed to treat him as a vulnerable customerSupport for vulnerable customers

Rules cited

FCA DISP (Dispute Resolution), Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3049767.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.