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Clydesdale Financial Services Limited
Financial Ombudsman decision DRN-3042842 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Apr 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Service failure
In the Ombudsman’s words
Ms D has complained about the way Clydesdale Financial Services Limited (trading as Barclays Partner Finance (“BPF”)) has dealt with a claim she made under section 75 of the Consumer Credit Act 1974 (“s.75”).Product mis-sold
It offered her £250 to compensate for what it acknowledged was poor service.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3042842.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.