Vanquis Bank Limited

Financial Ombudsman decision DRN-3042632 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Oct 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Ms P complains that the lending made to her by Vanquis Bank Limited was always unaffordable for her.Irresponsible lending

And she said that when she got into difficulties with her payments, Vanquis didn’t help.Treatment in financial difficulty

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3042632.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.