HSBC UK Bank Plc
Financial Ombudsman decision DRN-3040656 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Mar 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Support for vulnerable customers
In the Ombudsman’s words
HSBC had Mrs B named on a third party mandate on Miss B’s account. But then said this was no longer suitable for Mrs B to deal with Miss Bs account.Identity checks and access
HSBC is aware that Miss B is vulnerable and that someone else provides her significant support with her finances and accounts.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3040656.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.