NewDay Ltd

Financial Ombudsman decision DRN-3040161 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Miss F complains that NewDay Ltd (trading as Aqua) unfairly reported a default to her credit file.Credit file reporting

In January 2020, Miss F complained that Aqua had recorded a default on her credit file, despite her having agreed a payment plan with P.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3040161.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.