HSBC UK Bank Plc
Financial Ombudsman decision DRN-3037101 Not upheld
Not upheldoutcome, as published by the Ombudsman
£5,000redress stated in the decision
Wed Nov 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
failed to take steps to make sure a large debit card transaction by Mr L would clearPayment delayed or failed
Mr L felt that HSBC then dealt with his complaint very poorlyComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3037101.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.